Booking a yacht charter in Marbella should be exciting, not stressful. That's why our marbella yacht charter cancellation policy 2031 is designed to be fair, transparent, and easy to understand. Whether you're planning a sunset cruise on the Azimut 39 or a full-day escape on the Mangusta 80, here's exactly what you need to know about refunds, rescheduling, and weather clauses.
Refund Tiers: How Much You Get Back
Our policy is based on how far in advance you cancel. The earlier you let us know, the more you receive. All refunds are processed within 5–10 business days.
- 14 days or more before departure: Full refund (100%)
- 7 to 13 days before departure: 50% refund
- Less than 48 hours before departure: No refund
This applies to every boat in our fleet, including the €749/2h Astondoa 40 and the €4,719/4h Mangusta 80 (which includes a free jet ski). No exceptions for late cancellations unless a medical emergency is documented.
Weather Cancellations: When Nature Intervenes
Marbella enjoys over 300 sunny days a year, but sometimes the sea has other plans. If port authorities close Puerto Banús or Marbella Marina due to high winds or rough seas, you receive a full refund or can reschedule at no extra cost. If the port remains open but conditions are less than ideal, the charter proceeds and standard cancellation rules apply. We always prioritise safety — our licensed skippers make the final call.
Rescheduling Your Charter
Life happens. If you need to move your booking to another date, you can reschedule up to 7 days before departure, subject to availability. Rescheduling within 7 days is treated as a cancellation under the policy above. Contact us via WhatsApp with your booking reference and preferred new date — we'll check availability and confirm within 24 hours.
What's Included in Every Charter
Understanding what you're paying for helps avoid surprises. Every booking includes:
- Licensed skipper (English & Spanish speaking)
- Fuel for the entire trip
- Water, soft drinks, beer, white wine, and cava
- Light snacks
- Insurance and safety equipment
- Spanish IVA (21%)
No hidden fees, no add-ons. The price you see is the price you pay.
Special Cases: Illness, Travel Disruptions, and Group Changes
If you or a guest falls ill before the charter, standard cancellation rules apply unless you provide a medical certificate. With a certificate, you can reschedule or receive a partial refund (case-by-case). For travel disruptions (e.g., flight delays), we recommend travel insurance — we cannot refund for external travel issues. If your group size changes, notify us at least 7 days in advance; last-minute reductions may not affect the total price.
How to Cancel or Modify Your Booking
Cancelling is straightforward. Send us a WhatsApp message or email with your booking reference and the reason for cancellation. We'll confirm the refund amount and timeline. For rescheduling, include your preferred new date and boat. We aim to respond within 2 hours during business hours. Remember: the earlier you reach out, the better your options.
Frequently asked questions
What is the marbella yacht charter cancellation policy 2031?
Our policy offers a full refund if you cancel at least 14 days before departure, a 50% refund if cancelled between 7 and 13 days, and no refund within 48 hours. This applies to all boats in our fleet, from the €749/2h Astondoa 40 to the Mangusta 80 at €4,719/4h.
Can I get a refund if the weather is bad?
Yes. If the port authorities close Puerto Banús or Marbella Marina due to weather, you receive a full refund or can reschedule at no extra cost. If the weather is manageable and the port remains open, the charter goes ahead and standard cancellation rules apply.
What happens if I cancel less than 48 hours before?
Cancellations within 48 hours of departure are non-refundable. We recommend travel insurance if you're unsure about last-minute changes. Exceptions are made only for medical emergencies with a doctor’s note.
Can I reschedule my charter instead of cancelling?
Yes, you can reschedule up to 7 days before departure, subject to availability. Rescheduling within 7 days is treated as a cancellation. Contact us via WhatsApp to check availability for your new date.
Does the policy differ for different boat types?
No, the marbella yacht charter cancellation policy 2031 is identical across all boats: from the 5-pax Dubhe to the 12-pax Ferretti 94. All charters include skipper, fuel, drinks, snacks, insurance, and 21% IVA.
What if I need to cancel due to illness or COVID-19?
Standard cancellation rules apply unless you provide a medical certificate. In that case, you may reschedule or receive a partial refund. We recommend checking your travel insurance for specific illness coverage.
How do I cancel my booking?
Contact us via WhatsApp or email with your booking reference. We process refunds within 5–10 business days. For cancellations 14+ days out, the full amount is refunded; between 7–13 days, 50% is refunded.
Are there any hidden fees in the cancellation policy?
No hidden fees. The policy is transparent: full refund 14+ days, 50% refund 7–13 days, no refund within 48 hours. All charters already include VAT (21%), skipper, fuel, and refreshments — no extra charges.