Planning a yacht charter in Marbella comes with excitement, but it's wise to understand the yacht charter cancellation policy Marbella before you book. Our policy is designed to be transparent and fair, covering deposits, refunds, weather issues, and rebooking options. Whether you're chartering a luxury boat from Puerto Banús or a smaller speedboat, knowing these terms helps you book with confidence. Below, we break down every aspect so you can plan stress-free.
Deposit and Payment Schedule
To secure your booking, we require a 50% deposit at the time of reservation. The remaining balance is due 7 days before your charter date. We accept bank transfers and major credit cards. This schedule applies to all boats in our fleet, from the Astondoa 40 (€749 for 2 hours) to the Mangusta 80 (€4,719 minimum 4 hours).
Standard Cancellation Timeline
Our cancellation policy is straightforward:
- More than 14 days before charter: Full refund of all payments.
- Between 7 and 14 days before charter: 50% refund of the total charter cost.
- Within 7 days of charter: No refund.
All cancellations must be confirmed in writing via WhatsApp or email. We process refunds within 5 business days.
Weather-Related Cancellations
Marbella enjoys over 300 sunny days a year, but weather can change. If the skipper deems conditions unsafe (high winds, storms, or rough seas), you have two options: a full refund or rebooking at no extra cost. We monitor forecasts closely and will inform you at least 24 hours in advance when possible. This policy applies to all charters, including those departing from Puerto Banús.
Late Arrival and No-Show Policy
If you arrive late or fail to show up, the charter is treated as a cancellation with no refund. We recommend arriving 15 minutes before departure to complete check-in. If you foresee a delay, contact us immediately; we may be able to adjust the departure time subject to availability.
Rebooking and Date Changes
We understand plans change. If you need to cancel due to illness, family emergency, or work commitments, we offer free rebooking to a later date (subject to availability). Proof may be required for emergency-related rebookings. Date changes are free with at least 7 days' notice. This flexibility is part of our commitment to making your Marbella boat rental experience hassle-free.
Mechanical Issues or Operator Cancellation
In the unlikely event of a mechanical breakdown or issue with your chosen boat, we will either substitute a similar vessel (e.g., replacing an Azimut 39 with an Astondoa 40) or provide a full refund. Your safety and satisfaction are paramount. We never cancel lightly, and we'll communicate any changes immediately.
How to Cancel or Modify Your Booking
To cancel or modify, simply send a WhatsApp message or email to our team with your booking reference. We'll confirm receipt and guide you through the process. For urgent cancellations, WhatsApp is fastest. Keep your booking confirmation handy for reference.
Frequently asked questions
What is your yacht charter cancellation policy in Marbella?
We require a 50% deposit to secure your booking. If you cancel more than 14 days before your charter, you receive a full refund. Cancellations between 7 and 14 days get a 50% refund. Cancellations within 7 days are non-refundable. All cancellations must be confirmed in writing.
Do I get a refund if the weather is bad?
Yes. If the skipper deems the weather unsafe for sailing, we offer a full refund or the option to rebook for another date at no extra cost. We monitor conditions closely and will notify you as early as possible.
Can I rebook if I need to cancel due to illness or emergency?
Absolutely. If you cancel due to illness or a family emergency, we allow rebooking to a later date without any additional fees. We just ask for proof, such as a doctor's note or official documentation.
What happens if I arrive late or don't show up?
If you are late or do not show up for your charter, it is treated as a cancellation with no refund. We recommend arriving at least 15 minutes before departure to avoid delays.
How do I cancel my yacht charter in Marbella?
You can cancel by sending a WhatsApp message or email to our team. We will confirm receipt and process your refund according to our policy. Make sure to include your booking reference.
Is the deposit refundable if I cancel within 14 days?
If you cancel between 7 and 14 days before the charter, we refund 50% of the total amount, which may be less than the deposit if the deposit was 50%. Cancellations within 7 days are not refundable.
What if the boat has a mechanical issue?
In the rare event of a mechanical breakdown, we will either replace the boat with a similar model (subject to availability) or offer a full refund. Your safety and experience are our priority.
Can I change the date of my charter instead of cancelling?
Yes, date changes are free of charge as long as we receive at least 7 days' notice. Subject to availability, we can move your booking to another date within the same season.