Booking a yacht charter in Marbella is exciting, but plans can change. Understanding the Marbella yacht charter cancellation policy 2024 ensures you know your options if you need to cancel or reschedule. All charters depart from Puerto Banús, and our policy is designed to be fair while protecting availability for all guests. Below we cover deposit rules, refund timelines, weather clauses, and how to handle changes to your booking.
Standard Cancellation Timeline
Our policy is based on how far in advance you cancel before departure. The following table outlines the refund percentage of the total charter cost:
| Cancellation Notice | Refund Percentage | Deposit Treatment |
|---|---|---|
| 30+ days before departure | 100% refund of total cost | Deposit fully refunded |
| 14–29 days before departure | 50% refund of total cost | Deposit retained, 50% balance due |
| Less than 14 days before departure | No refund | Full cost charged |
| No-show | No refund | Full cost charged |
This applies to all boats in our fleet, from the Astondoa 40 (€749/2h) to the Mangusta 80 (€4,719 minimum 4h). For boats with pricing on request, the same timeline applies.
Deposit and Payment Rules
To secure your charter, we require a deposit of 50% of the total cost at booking. The remaining balance is due 14 days before departure. If you cancel after paying the balance, the refund follows the timeline above. For example, cancelling 20 days before means you lose the deposit and pay 50% of the balance—effectively a 50% loss of the total. Always check your booking confirmation for exact dates.
Rescheduling Your Charter
If your plans shift, rescheduling is often better than cancelling. Notify us at least 7 days before departure, and we will move your booking to another available date within the same season (typically May to October). No additional fees are charged for rescheduling. This applies to all boats, including the Azimut 39 and Ferretti 94. Last-minute rescheduling (less than 7 days) is at our discretion and may incur a fee.
Weather and Safety Cancellations
Marbella enjoys over 300 sunny days a year, but the Mediterranean can turn rough. If the captain or operator cancels the charter due to unsafe weather (e.g., high winds, storms), you receive a full refund or can reschedule at no cost. Personal disappointment with cloud cover or light drizzle does not qualify. The captain’s decision is final for safety. Check our fleet page for boat-specific weather limits.
Group Cancellations and No-Shows
The policy applies per boat, not per person. If one guest cancels, the group remains responsible for the full charter cost. We recommend travel insurance that covers individual cancellations. No-shows (failure to arrive at Puerto Banús at the departure time) result in full forfeiture of the charter cost with no rescheduling option. Arrive at least 15 minutes early to avoid this.
How to Cancel or Reschedule
To cancel or reschedule, send a WhatsApp message to the number on your booking confirmation. Include your booking reference and reason. We will confirm receipt and process the refund or new date within 24 hours. Refunds are returned to the original payment method within 5–10 business days. For urgent changes, WhatsApp is fastest—email may take longer.
Exceptional Circumstances
We understand life happens. Exceptional circumstances, such as a medical emergency with a doctor’s note, are reviewed case-by-case. We may offer a partial refund or reschedule even outside the standard timeline. Travel insurance remains the best protection for unexpected events. Contact us via WhatsApp to discuss your situation.
Frequently asked questions
What is the cancellation policy for a Marbella yacht charter in 2024?
Our standard policy: cancellations 30+ days before departure receive a full refund of the deposit. Cancellations 14–29 days before incur a 50% penalty. Cancellations under 14 days forfeit the full charter cost. No-shows are non-refundable.
Can I reschedule my yacht charter booking?
Yes, rescheduling is allowed if you notify us at least 7 days before departure. We will move your booking to another available date within the same season, subject to availability. No additional fees apply.
What happens if the weather is bad on my charter day?
The captain or operator makes the final call for safety. If the charter is cancelled due to unsafe weather, you receive a full refund or can reschedule at no extra cost. Personal preference for sun does not qualify.
Is the deposit refundable if I cancel early?
Yes, if you cancel at least 30 days before departure, the deposit is fully refundable. For cancellations between 14 and 29 days, the deposit is retained and you owe 50% of the remaining balance.
Can I get a refund if someone in my group cancels?
No. The policy applies to the entire boat charter, not per person. If your group size reduces, you remain responsible for the full charter cost. Consider travel insurance for individual changes.
How do I cancel my Marbella yacht charter?
Send a WhatsApp message to the number on your booking confirmation. Include your booking reference and reason. We will confirm receipt and process the refund according to the policy timeline.
Are there any exceptions to the cancellation policy?
Exceptional circumstances (e.g., medical emergencies with documentation) are reviewed case-by-case. We recommend travel insurance that covers charter cancellations for full peace of mind.
How long does a refund take to process?
Refunds are processed within 5–10 business days after cancellation confirmation. The time for the funds to appear in your account depends on your bank or payment provider.