Booking a Marbella yacht charter cancellation policy is straightforward, but knowing the rules can save you money and stress. Whether you're planning a sunset cruise on an Astondoa 40 or a full-day adventure on a Mangusta 80, our cancellation terms protect both parties. This guide covers deposit requirements, refund timelines, weather clauses, and tips for rescheduling—so you can book with confidence from Puerto Banús.
Deposit and Payment Terms
To secure any yacht from our fleet—from the Marbella yacht charter lineup to specific models like the Azimut 58 Flybridge—a 50% deposit is required at booking. The remaining 50% is due 7 days before departure. For last-minute bookings (within 7 days), full payment is taken upfront. All payments include Spanish IVA (21%), and we accept bank transfers and major credit cards.
Cancellation Windows and Refunds
Our refund policy is tiered by how far in advance you cancel:
- 30+ days before charter: Full refund of all payments.
- 14–29 days before charter: 50% refund of total charter cost.
- Less than 14 days before charter: No refund.
Cancellations must be submitted in writing via email or WhatsApp. Verbal requests are not accepted. Refunds are processed within 5–10 business days to the original payment method.
Weather-Related Cancellations
The safety of our guests and crew is paramount. If the licensed skipper determines that weather conditions pose a risk (e.g., winds exceeding 25 knots, heavy storms, or dangerous sea states), the charter will be cancelled with a full refund or the option to reschedule. We do not cancel for light rain or moderate chop—only for conditions that compromise safety. This policy applies to all boats, including the Ferretti 94 and smaller vessels like the Mariah SX21.
Late Arrivals and No-Shows
If you arrive late to Puerto Banús or fail to show up, no refund is given. The charter departs at the booked time and returns as scheduled, regardless of your arrival. We recommend arriving 15 minutes before departure to check in and meet the crew. This rule applies to all charters, from the Dubhe (8m, 5 pax) to the Mangusta 80 (Grey).
Rescheduling and Date Changes
You can change your charter date at no charge up to 14 days before departure, subject to availability. Within 14 days, date changes are treated as cancellations and follow the refund policy above. To reschedule, contact us via WhatsApp or email with your preferred new dates. We'll confirm availability and adjust the booking.
Special Cases: Private Events and Corporate Charters
For private events, corporate charters, or multi-boat bookings (e.g., a fleet of several Marbella yacht charter vessels), separate cancellation terms may apply. These are agreed in writing at the time of booking. Always review your contract for specific clauses regarding deposits, refunds, and force majeure.
How to Cancel or Modify Your Booking
To cancel or modify your charter, send an email to our bookings team or a WhatsApp message with your booking reference. We will confirm receipt and process the refund or change according to the policy. Keep a record of your cancellation request until the refund is received. For urgent changes, WhatsApp is fastest.
Frequently asked questions
What is the deposit required to book a Marbella yacht charter?
A 50% deposit is required to secure any charter from our fleet. The remaining balance is due 7 days before departure for standard bookings, or immediately for last-minute charters (within 7 days). Deposits are taken via bank transfer or card.
Can I get a full refund if I cancel my yacht charter?
Yes, if you cancel at least 30 days before the charter date, you receive a full refund of any payments made. Cancellations between 14 and 29 days receive a 50% refund. No refunds are given for cancellations less than 14 days before departure.
What happens if bad weather forces cancellation?
If the licensed skipper deems conditions unsafe (e.g., winds over 25 knots, heavy storms), you get a full refund or the option to reschedule at no extra cost. We do not cancel for light rain or moderate chop—only for safety risks.
Do I get a refund if I arrive late to Puerto Banús?
No. Late arrivals or no-shows are not refundable. The charter departs at the booked time and returns as scheduled, regardless of your arrival time. We recommend arriving 15 minutes early at the marina.
How do I cancel my booking?
All cancellation requests must be sent in writing via email or WhatsApp to our team. Verbal cancellations are not accepted. We will confirm receipt and process the refund according to the policy timeline.
Can I change the date of my charter instead of cancelling?
Yes, date changes are allowed up to 14 days before the charter at no charge, subject to availability. Within 14 days, changes are treated as cancellations and subject to the refund policy. Contact us to check availability.
How long does it take to receive a refund?
Refunds are processed within 5–10 business days after we confirm the cancellation. The amount is returned to the original payment method (bank transfer or card). International transfers may take longer depending on your bank.
Is the cancellation policy the same for all boats in your fleet?
Yes, our standard cancellation policy applies to all boats in our fleet, including the Astondoa 40, Azimut 39, Mangusta 80, and others. Private or corporate events may have separate terms—please confirm at booking.